Support Center

How can we help you?

Everything you need to know about the platform, billing, and features.

General

What is OnlineFitness.app?

OnlineFitness.app is a powerful platform designed for personal trainers to manage clients, sell workout programs, and grow their online coaching business with ease. Think of it as your digital gym office.

How does the 14-day free trial work?

You get full access to all features for 14 days — no credit card required. It's completely risk-free. If you love it (which we think you will!), you can pick a plan that suits you.

Do I need any technical skills?

Not at all! We built this for fitness professionals, not IT experts. The interface is intuitive, drag-and-drop simple, and works on any device.

Is there a mobile app?

We use modern PWA (Progressive Web App) technology. This means your clients can install the app directly to their home screen without visiting an app store, and it updates automatically.

Features

How do I add clients?

Adding clients is simple! Send them a magic invite link, or enter their details manually. They'll get an email to set up their profile instantly.

Can clients track their own progress?

Yes! Clients have their own dedicated dashboard where they can log workouts, upload progress photos, track weight/macros, and chat directly with you.

Can I upload my own exercise videos?

Absolutely! You can upload custom videos directly or embed links from YouTube. Build your specialized library that reflects your unique coaching style.

How does the AI assistant work?

Our AI helps you build programs faster by suggesting exercises based on goals, equipment, and difficulty. It's like having a junior coach helping you write plans 10x faster.

Security & Billing

Can I cancel my subscription anytime?

Yes! No contracts, no hidden fees. You can cancel with one click in your dashboard settings. We believe you should stay because you want to, not because you have to.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay via our secure partner, Paddle.

Is my data secure?

Bank-level secure. We use industry-standard encryption, and your data is stored on secure Google Cloud servers. We never share your client data with third parties.

Can I get a refund?

We offer a 30-day money-back guarantee. If the platform doesn't help you grow your business, simply email support and we'll refund you, no questions asked.

Still have questions?

Can't find the answer you're looking for? Please chat to our friendly team.

Email Support