This page explains how refunds work on OnlineFitness.app. We’ve kept it short on purpose — if anything is unclear, just email us at support@onlinefitness.app.
Overview
OnlineFitness.app has two kinds of payments: the Pro subscription (a flat $49/month for unlimited clients — the free plan covers up to 3) and an optional prepaid balance in US dollars for pay-per-use features.
All payments are processed by creem.io, our Merchant of Record. That means creem handles your card payment, sales tax/VAT and any payment disputes, and their Terms of Sale apply to every purchase. Refunds are also paid out through creem, back to your original payment method.
Your balance is not money on deposit — it can’t be transferred to another account or paid out as cash.
Pro subscription
You can cancel anytime from your cabinet (Settings → Billing → Manage subscription). Pro stays active until the end of the period you’ve already paid for, and no further charges are made. Cancelling never deletes anything — your clients and data stay.
Changed your mind right after paying? Email us within 14 days of a charge and we’ll refund that payment and cancel the subscription. We start from trust, but we may decline if the paid period has been heavily used.
Renewal payments for periods that are already behind you are not refundable — if a renewal charge looks wrong, write to us and we’ll sort it out.
Unused top-ups: 14 days
If you bought a top-up and haven’t used it, you can get your money back.
- You can request a refund within 14 days of the purchase.
- The top-up must be fully unused — if anything from that purchase has been spent, it’s no longer refundable.
- The refund goes back to your original payment method via creem.
Automatic refunds for failed operations
If a paid operation fails on our side — an AI generation that errors out, for example — the money for it is refunded to your balance automatically. You don’t need to ask.
If you believe you were charged for something that didn’t work and the balance wasn’t corrected, write to us and we’ll look into it.
Your balance does not expire
Money you’ve topped up stays on your balance until you spend it. There is no expiry date and nothing to lose track of.
How to request a refund
Two ways, whichever is easier:
- Email us at support@onlinefitness.app from the email tied to your account. Mention the payment you want refunded (the receipt or its date and amount helps).
- Use your creem receipt — every purchase receipt from creem includes options for payment questions and refund requests.
We’ll confirm whether the payment qualifies and pass the refund to creem for processing. The time it takes for the money to appear back on your card depends on your bank and payment method.
Chargebacks
If something looks wrong on your card statement, please contact us first before opening a dispute with your bank. Almost every issue — a duplicate charge, a purchase you’ve changed your mind about — is faster to fix directly with us or through creem than through a chargeback.
Chargebacks are handled by creem as the Merchant of Record. A chargeback filed while we’re already refunding you can delay the money reaching you.
Contact
Questions about this policy or a specific charge:
We read every message and reply as quickly as we can.
Questions about this document?
Contact support