Terms of Service

Who we are

OnlineFitness.app (“we”, “us”) is the platform described in these Terms. You can reach us at support@onlinefitness.app.

OnlineFitness.app is a platform for fitness coaches. It includes a web cabinet for coaches, a mobile and web app for their clients, funnel and lead magnet pages, and AI tools.

One thing to understand before anything else: we provide software, not coaching. Coaches use our platform to deliver their own services to their own clients. We are not a party to the relationship between a coach and their clients, and we do not supervise, endorse, or guarantee any coach’s services.

By creating an account or using the platform, you agree to these Terms.

The service

The platform serves three kinds of people:

• Coaches — our customers. Coaches run their business through the coach cabinet: managing clients, building workouts, publishing funnels and lead magnets, and using AI tools.
• Clients of a coach — people a coach invites, or who sign up through a coach’s funnel. Clients use the app to receive training from their coach. We process client data (workouts, results, measurements, progress photos, chats) on behalf of the coach.
• Leads — people who submit a coach’s funnel or lead magnet form.

Every feature is included on the free plan for up to 3 clients; the Pro subscription removes the client limit (see “Subscription & billing”). Video storage and delivery are free on every plan.

The platform runs on infrastructure provided by our subprocessors: Google Cloud / Firebase (hosting and database, region europe-central2, EU), Mux (video processing and streaming), creem.io (payments), and Google AI and OpenAI (AI content generation, run on the coach’s request). Our marketing site and app use Google Analytics for visit and product usage statistics — without advertising features or cross-site tracking; coaches’ funnel and lead magnet pages contain no third-party analytics. How we handle personal data is described in our Privacy Policy.

Your account

You are responsible for your account and for keeping your login credentials safe. Give us accurate information and keep it up to date.

Age requirements. Coaches must be at least 18 years old. A coach may work with clients under 18 only with parental or guardian consent, which the coach is responsible for arranging.

You can delete your coach account at any time — the process is described at /delete-account. Client accounts are soft-deleted with a grace period. In both cases, you can export your data before deletion (see “Termination & data export”).

Coach responsibilities

If you use the platform as a coach, you agree to the following.

Your clients’ consent. You are responsible for having a lawful basis and any required consents to process your clients’ data on the platform — including health-related data such as workout results, measurements, and progress photos. We process this data only to enable your services to your clients.

Client progress data in your public content. Each client controls, in their app, whether you may use their progress data in your public content. This setting is off by default. Respect it.

Content rights. You must own or have the rights to any content you upload — exercise videos, images, text, programs. Do not upload content that infringes someone else’s rights.

No medical advice. The platform does not provide medical advice, and neither should you present it as doing so. Your coaching content, programs, and advice are your responsibility. Make sure your clients understand that training carries inherent risks and encourage them to consult a doctor where appropriate.

Subscription & billing

Payments and Merchant of Record. Purchases are processed by creem.io, which acts as the Merchant of Record. Creem processes card payments, handles sales tax and VAT, and manages chargebacks. Creem’s Terms of Sale apply to every purchase.

Plans.

• The Free plan includes every feature and up to 3 clients you have opened access for. Adding people is never limited: funnel applications, invitations, 14-day trial access, archived clients and expired access do not count toward the limit.
• The Pro subscription is a flat $49 per month and removes the client limit. Prices are exclusive of any sales tax or VAT, which creem adds at checkout where applicable.
• The subscription renews automatically each month until you cancel. You can cancel anytime from your cabinet (Settings → Billing → Manage subscription); Pro stays active until the end of the period you’ve paid for, and no further charges are made.
• If your subscription ends, nothing is deleted: your clients keep the access you already opened and your data stays. You just can’t open access for more clients than the free plan allows.
• Video storage and delivery are free on every plan.

How the prepaid balance works. The balance funds pay-per-use features (such as upcoming AI generations); it is separate from the subscription.

• Your balance is prepaid and held in US dollars. The minimum top-up is $10.
• Your balance does not expire.
• The balance is not money on deposit. It is non-transferable and can only be spent on the platform.

Fair use of storage. Storage is free and we do not meter it per coach. If a library is so large that it is clearly outside normal coaching use, we may contact you about it. We will not delete your content over storage without talking to you first.

Zero balance. If your balance reaches zero, paid operations pause. Everything else keeps working: your library stays, and your clients keep access to their training — the client experience is the last thing to degrade.

Failed operations. If a paid operation fails technically (a failed AI generation, a processing error), the money it consumed is automatically refunded to your balance.

Refunds. An unused top-up is refundable on request within 14 days of purchase, provided nothing from that top-up has been spent. Refunds are processed through creem as the Merchant of Record.

Acceptable use

Do not use the platform to:

• break the law or help anyone else break it;
• upload content you do not have the rights to;
• harass, deceive, or harm others;
• upload malicious code, probe or disrupt the platform, or attempt to access accounts or data that are not yours;
• misrepresent who you are or your qualifications;
• resell or provide access to the platform to third parties outside its intended use.

We may suspend or restrict accounts that violate these rules.

AI features

The platform includes AI tools that generate drafts — for example, workout descriptions or content — at the coach’s request. AI generation is performed by Google AI and OpenAI as subprocessors.

AI output is a draft, not a finished product: the coach reviews AI-generated drafts before use and is responsible for what they publish or send. AI features do not provide medical advice, and nothing generated by the platform should be treated as such.

Intellectual property

Ours. The platform — its software, design, and branding — belongs to us and our licensors. These Terms give you a right to use it, not ownership of it.

Yours. Coaches keep ownership of the content they create and upload. Clients keep ownership of their own data. You grant us the license we need to host, process, and display your content in order to run the service — nothing more.

Termination & data export

You can leave anytime. A coach can delete their account at any time; the flow is described at /delete-account. Client accounts are soft-deleted with a grace period before permanent removal.

Export first. Data export is available before deletion — take your data with you.

We can terminate too. We may suspend or terminate accounts that materially violate these Terms. Where reasonable, we will warn you first.

Disclaimers & limitation of liability

The platform is provided “as is” and “as available”. We work hard to keep it reliable, but we cannot promise it will always be uninterrupted or error-free.

We are not responsible for the coaching services coaches provide, for the content coaches create, or for the outcomes of any training program. Physical training carries inherent risks; coaches and clients are responsible for exercising judgment about what is safe and appropriate.

To the maximum extent permitted by law, our total liability to you for all claims arising out of these Terms or the platform is limited to the amounts you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, or for lost profits or data, to the extent the law allows such limits.

Nothing in these Terms limits liability that cannot be limited by law.

Changes to these terms

We may update these Terms as the platform evolves. For material changes, we will give you at least 14 days’ notice before the new Terms take effect — by email or in the app. If you keep using the platform after the change takes effect, the updated Terms apply. If you do not agree, stop using the platform and delete your account before the effective date.

Governing law

These Terms are governed by the laws of Georgia, and disputes will be resolved in the courts of Georgia, unless mandatory consumer protection law in your country gives you additional rights.

Contact

Questions about these Terms? Email us at support@onlinefitness.app.