Delete Account

This page explains how to delete your OnlineFitness.app account, what gets deleted, and what we keep. OnlineFitness.app is operated by OnlineFitness.app. If anything is unclear, email us at support@onlinefitness.app — we’ll help.

There are two kinds of accounts, and deletion works differently for each.

For coaches

How to request deletion

You can delete your coach account at any time:

1. Open your coach cabinet, go to Settings → Delete account, and confirm; or
2. Email support@onlinefitness.app from the email address linked to your account and ask us to delete it.

Before you delete: export your data

Data export is available before deletion. Export anything you want to keep — client lists, programs, workout history — before you confirm. Once deletion is complete, we cannot recover it.

What happens to your clients

We host your clients’ data (workouts, results, measurements, progress photos, chats) on your behalf. When you delete your account:

• Your clients are notified that your coaching workspace is closing.
• Their access continues for a short notice period so they are not cut off without warning, then their accounts and data tied to your workspace are deleted as well.
• You are responsible for telling your clients in advance and exporting anything they may need — as their coach, the coaching relationship is between you and them.

What happens to your balance

• Any remaining balance is forfeited when the account is deleted. The balance is not money on deposit and is non-transferable.
• If you topped up within the last 14 days and haven’t spent any of that top-up, you can request a refund of it before deleting — see our Refund Policy. Refunds are processed via creem.io, our Merchant of Record.

What is deleted

• Your account and profile
• Your content: exercises, programs, workouts, documents, uploaded videos, funnels and lead magnet pages
• Leads and funnel submissions collected through your pages
• Your clients’ data hosted on your behalf (after the notice period above)

What we keep

• Payment, invoicing and tax records connected to your purchases, kept by us and by creem.io for as long as the law requires
• A minimal record that the deletion was requested and completed

For clients

How to request deletion

1. In the app, go to Settings → Delete account and confirm; or
2. Email support@onlinefitness.app from the email address linked to your account.

You can also ask your coach — your coaching data is managed by them, and they can remove you from their workspace.

What happens next

Your account is deactivated immediately (soft delete) and permanently deleted after a grace period. If you deleted your account by mistake, contact support@onlinefitness.app during the grace period.

What is deleted

After the grace period, we permanently delete:

• Your account and profile
• Your workouts, results and measurements
• Your progress photos
• Your chat history with your coach

If you want a copy of your data, request an export before deleting — export is available before deletion, not after.

What we keep

• Nothing from your training data after the grace period ends
• A minimal record that the deletion was requested and completed

Questions

Email support@onlinefitness.app. We respond to every deletion request.